Refund policy

Refund & Return Policy

At [Your Store Name], all sales are considered final unless specific conditions outlined below are met. By placing an order, you agree to the terms of this policy.

Refunds

Refunds are only issued under the following circumstances:

  • Order Not Shipped:
    If your order has not yet been processed or shipped, you may request a cancellation and receive a full refund.
  • Damaged or Defective Items:
    If your order arrives damaged, defective, or unusable, you must contact us within 48 hours of delivery with clear photo/video evidence. If approved, we will offer a replacement or refund.
  • Incorrect Item Received:
    If you receive the wrong product, we will correct the issue at no cost to you.

Non-Refundable Situations

Refunds will NOT be issued for:

  • Incorrect address entered at checkout
  • Failure to retrieve or accept delivery
  • Minor cosmetic imperfections that do not affect functionality
  • Buyer’s remorse (“I don’t want it anymore”)
  • Ordering the wrong size, color, or variant

Returns

We accept returns only under strict conditions:

Customer-Fault Returns

(Examples: wrong color selected, changed mind, ordered incorrectly)

  • Return requests must be made within 7 days of delivery
  • Item must be unused, in original packaging, and in resellable condition
  • Customer is responsible for ALL return shipping costs
  • Original shipping fees are non-refundable
  • A restocking fee (up to 15%) may apply at our discretion

Company or Carrier Fault Returns

(Examples: damaged in transit, incorrect item sent)

  • We will cover return shipping costs
  • A replacement or full refund will be issued upon verification
  • Must be reported within 48 hours of delivery with proof

Return Process

  1. Email us at [your email] with your order number and reason for return
  2. Wait for approval before sending anything back
  3. Unauthorized returns will not be accepted or refunded

Additional Terms

  • We reserve the right to deny any refund or return that does not meet these conditions
  • Refunds (if approved) are issued to the original payment method only
  • Processing time for refunds: 5–10 business days after inspection
  • We are not responsible for lost or stolen packages marked as delivered

Final Note

We stand behind our products, but we also expect customers to order carefully. Abuse of this policy may result in refusal of future service.